© 2016 -
What new homebuyers say
What new homebuyers are saying…..
Customers who have had enough...
"I knew eventually it would be fixed because they had to, but it is the way they treated me, the fact that they tried to pull the wool over my eyes with all of this, the fact that everything was a fight to get what I was entitled to. It’s been 18 months of hell"
Sue Oliver -
"Everything takes so long, everything is so hard,
Everything is a huge fight. In the end you end up
Saying, you know What, that’s good enough,
that’s fine -
"It's exhausting. I cant stress enough how tired I am with all of this and I just want it to end. And I know it’s not going to end and I now we will just have to keep fighting"
Roberto and Carolina Revilla -
"it just feels like the whole house wasn’t put together properly"
"Without question we wouldn't have moved in had we known the problems. Truly has been 6 months of hell" -
"If you don't laugh at it all though you'll have a breakdown! I've been so ill from it all" -
The industry told Channel 4 Dispatches:
"that new home purchasers are offered significant protection via a builder’s guarantee and a ten-
Well it isn't working!
It is time to end the suffering and stress caused by house builders and their badly-
More new home buyers comments posted online…
"They are only interested in money and couldn't give a toss about the finished result of the property or the estate it is on"
"Do not buy any house from them, they are a despicable company that has no pride in their work and do not care about customer service, they have no quality standards and the NHBC must sign the paperwork over a cup of tea, because my house was never inspected"
"The way they deal with customers is unreal, they have no respect for them, they are truly only out for the money and the numbers to ensure they meet their targets and get their big fat bonuses year on year"
"Poorly built houses, no parking, no facilities, living on and in a building site for nearly two years"
"Customer service non-
"It has taken us 6 months to get 50% of our snagging list done. The site manager says he will sort it out and then ignores you for a month or so"
"This lot are rude, scary and ineffectual. They don't do what they promise, take ages getting round to things and then pick and choose what they will do."
|What NHE is campaigning for|
|New Homes Ombudsman|
|What new home buyers are saying|
|New homebuyer's videos|
|Buying a new home|
|Do's and Dont's|
|Tricks of the show home|
|Disadvantages of buying a new home|
|Questions you must ask|
|Never use builder's solicitors|
|NHBC and new home warranties|
|Stamp duty and calculator|
|Advice and tips for moving|
|What is snagging|
|Professional snagging inspectors|
|DIY snagging advice|
|External DIY snaglist|
|Internal DIY snaglist|
|When you find problems|
|Complaining to a house builder|
|Making a Subject Access Request|
|Consumer Code for Home Builders|
|Why buyers need a New Homes Ombudsman|
|Case for a New Homes Ombudsman|
|Choosing a snagging inspector|
|APPG inquiry into quality of new homes|
|Avoid end-of-year figures rushed new homes|
|Claiming compensation for a builder|